Shipping Policy

Shipping Policy

Thank you for choosing Scoreal! The following guidelines explain how we process and ship your handcrafted jewelry. If you have any questions, please contact us at support@scoreal.com.

1. Order Processing

  • Processing Time

    • Standard, in-stock items will be packaged and shipped within 48 hours of order placement (Monday–Friday, 9 AM–5 PM EST).

    • Orders placed on weekends or U.S. federal holidays will begin processing the next business day.

  • Custom & Personalized Orders

    • Custom designs (e.g., special crystal combinations, color requests, or engraving) typically require additional time for creation. Please allow up to 7–10 business days for crafting, plus the standard shipping timeline below.

    • Once your custom piece is complete, we’ll notify you via email with a tracking number. If you need your custom order by a specific date, please mention it in the “Order Notes” at checkout or email us immediately at support@scoreal.com so we can accommodate your request as best as possible.

2. Shipping Methods & Delivery Timeline

We partner with trusted carriers to deliver your Scoreal pieces safely and on time. Once your order ships, you will receive an email containing tracking information.

  • Standard Shipping (FREE)

    • Transit Time: 5–10 business days after shipment.

    • Eligibility: All orders shipping to the 48 contiguous United States.

  • Expedited Shipping (Optional, Paid Upgrade)

    • Transit Time: 2–4 business days after shipment.

    • Cost: Calculated at checkout based on weight and destination.

    • Select “Expedited Shipping” during checkout if you need your order sooner.

  • Signature Confirmation

    • For orders over $150, we automatically include signature confirmation at no extra charge to ensure the safe delivery of your jewelry.

3. Shipping Coverage & Restrictions

  • Free Shipping: We offer free standard shipping to all addresses in the 48 contiguous United States (lower 48 states).

  • Excluded Regions:

    • Hawaii & Alaska

    • U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)

    • International Destinations (we currently ship only within the United States)

  • If you place an order with an address in an excluded region, our Customer Care team will reach out within one business day to discuss alternatives or cancel the order for a full refund.

4. Tracking Your Order

  • Once your package leaves our studio, you will receive a “Your Scoreal Order Has Shipped” email with a tracking number.

  • To check your shipment’s status, click the track link in your shipping confirmation or visit the carrier’s website and enter your tracking code.

  • If you do not see movement on the tracking page within 48 hours of receiving your shipping notification, please allow one more business day for the carrier to scan the package. If no updates appear after 72 hours, contact us at support@scoreal.com for assistance.

5. Important Notes & Tips

  1. Verify Your Shipping Address

    • Double-check your address at checkout. If you notice a typo or need to change it, notify us within 2 hours of placing the order. After that window, we cannot guarantee address changes, as our team may already be packing your items.

  2. P.O. Boxes & APO/FPO Addresses

    • We do not ship to P.O. Boxes, APO, or FPO addresses—only physical street addresses in the contiguous U.S.

  3. Carrier Delays & Force Majeure

    • While we strive to meet our estimated delivery timelines, transit times may be impacted by factors beyond our control (e.g., weather events, carrier backlogs, or natural disasters). Please check your tracking link first; if the package remains in the same status for more than five business days, reach out to us so we can investigate.

  4. Lost, Stolen, or Damaged Packages

    • If your tracking indicates “Delivered” but you did not receive your order, please check with neighbors and any on-site mailroom or building concierge. If you still cannot locate it, email support@scoreal.com within 7 days of the “Delivered” date so we can open a claim with the carrier on your behalf.

    • In the rare event that your package arrives damaged, please keep all packaging material, take a clear photo of the damaged item(s), and email us at support@scoreal.com within 7 days of delivery. We will work with you to arrange a replacement or refund, depending on the situation.

6. International & Specialty Requests

  • Currently, we do not ship outside the contiguous United States. If you wish to place an international order, please contact us at support@scoreal.com to discuss possible options. Additional fees (duties, taxes, higher shipping costs) will apply.

  • For bulk, wholesale, or corporate gifting inquiries, kindly email us at support@scoreal.com and allow 2–3 business days for a response.

7. Returns, Exchanges, & Order Cancellations

For details on our returns and exchanges, please review our Return & Refund Policy page. In short:

  • Standard, in-stock items may be returned within 30 days of delivery (unused, in original packaging).

  • Custom or personalized orders cannot be returned or exchanged unless there is a manufacturing defect.

  • To cancel or modify your order, please contact us immediately at support@scoreal.com. Orders can only be changed or canceled if they have not yet shipped.

We appreciate your patience and support as we handcraft each Scoreal piece with care. Your satisfaction is our top priority—every step from processing to delivery is designed to give you the best possible experience. If you have any questions about shipping, we’re here to help: support@scoreal.com.